Terms and Conditions

Thanks for shopping at c de cordial!


1. About

c de cordial is a registered trademark and a brand name owned by the designer Carmen Cordial.

With a background in Architecture, Design and Illustration, Carmen Cordial works as illustrator and graphic designer, creating digital and hand-crafted pieces in her studio based in Austria.

2. Agreement

c de cordial provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​

3. Orders

This website offers information on our products and the ability to place your order of such products. When you place an order, you will receive an acknowledgement email confirming receipt of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

In order to contract with shop.cdecordial.com you must be over 18 years of age and possess a valid credit or debit card issued by aa bank acceptable to us.

Once you have decided on your product please click add to cart and follow the steps to payment. You schould check your order details at each step of the ordering process to ensure that there are no errors. 

We reserve the right to not accept your order or to cancel your order if any of the folllowing apply:

In the event that your payment has been received in part or full for an order, which is subsequently cancelled, you will be reimbursed in full by the same method.

4. Price and Payment

All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. c de cordial reserve the right, however, to change prices at any time without notice to you.

Payment options:

1.- Via credit / debit card
2.- Via Paypal
3.- Via Bank Transfer *

* To opt for the method of payment via bank transfer, please write us using our contact form and indicating your name, the order you wish to make and your postal address. We will send you our bank account number to proceed with the transfer.

5. Delivery

We offer national and international shipping service. 

The shipping times are expressed in working days, this means holidays and weekends are not taken into account.

In unlikely case if a piece is damaged during shipping, please send us an email with photo of the damaged piece within 24 hours upon receiving to arrange a replacement. Otherwise all sales are final.

6. Return & Refund Policy 

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

In unlikely case if a piece is damaged during shipping, please send us an email with photo of the damaged piece within 24 hours upon receiving to arrange a replacement.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Only the original shipping costs are refundable.

Contact Us

If you have any questions on how to send your item to us, please, contact us.

7. Privacy Policy

When you shop on the Site c de cordial will ask you to imput and will collect personal information from you: name, address, email address, credit card details...

We will treat your personal information as confidential.

8. Copyright & Trade Marks

All content included on this site, such as text, graphics, logos, button icons and images is the property of c de cordial or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of c de cordial, with copyright authorship for this collection by c de cordial, and protected by international copyright laws.

c de cordial´s trademarks may not be used in connection with any product or service that is not c de cordial´s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits c de cordial. All other trademarks not owned by c de cordial or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by c de cordial or its subsidiaries.

9. Others

Please note:
Due to the many variations in monitors and browsers, color samples may appear different on different monitors.

9. Any questions?

If you have any questions rergarding the wholesale, custom orders or enquiries, please contact us. 

Contact